DD Artdolls does not accept returns or offer refunds, as most items are custom made or (in the case of silicone blanks) poured on demand for you. In the rare event that you have received a slightly damaged item (like a piece of vinyl), please contact me within 7 days of receiving the item and I will do my best to replace it or make it right.
**** Custom-made dolls are never refundable or returnable. I communicate with my customers who order finished dolls to make sure we are on the same page before I begin the work. I send photos and video of your doll for your approval before shipping. If there are any concerns about the doll, I will make every effort to answer your questions and fulfill reasonable requests.
Please be advised that if you order a doll or kit and change your mind, your deposit and payments are NOT refundable. Buyer’s remorse is not a defect in the doll or quality and does not trigger a refund. Please make sure you are 100% committed to the purchase of the doll before ordering – I want you to be happy!
I start the process of creating your doll (or having your blank poured) in accordance with the timeline that we have agreed to. If it is a silicone kit that has NOT been poured yet, I can work with you. If the kit has already been poured for you, it is not refundable. If a finished doll was ordered, you MAY sell your spot in the edition to another person if you choose to. In that case, all parties must contact me and the new person must agree to pay the balance remaining on the doll.
There may be instances when a doll could take longer than expected to complete. They are hand-finished works of art. If this happens, I will update you with the status of your doll and give you a new estimated date of completion. Blanks could be slightly delayed, or a custom may just take longer than anticipated. On custom dolls, I will not ask for final payment and shipping until your doll is ready. I take your order very seriously, and I am getting it done as fast as I can, within our agreement.
If you have any questions about the terms, please contact me before ordering.
If you have a question or issue about an item you have purchased from me, please ask/let me know